Frequently Asked Questions
Everything you need to know about your new favorite beauty organizers
How do I clean my Flat Lay Co. makeup bag?
Most of our bags are machine washable at 30 degrees on a gentle cycle. For small spills, we recommend spot cleaning with a damp cloth and mild detergent. Always air dry your bag to maintain its shape.
When will my order be shipped?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email. Standard shipping usually takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return. Please note that shipping costs for returns are the responsibility of the customer.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
Are the materials used vegan and cruelty-free?
Absolutely. We are proud to say that all The Flat Lay Co. products are made from high-quality synthetic materials and are 100% vegan and cruelty-free.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.