Returns & Exchanges
At The Flat Lay Co., we want you to love your beauty organization experience. If you are not completely satisfied with your purchase, you can return your unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Ensure all makeup bags and accessories are clean, unused, and placed back in their original protective sleeves with all tags attached.
Ship It Back
Print your prepaid shipping label from the portal, secure it to your package, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing